Skip to content

NewPreview any theme on your own products before you install it. Browse themes

SellOrchard

Regulated products

Tools for selling age-restricted products responsibly

If you sell vape products, e-liquids or other age-restricted goods, the rules decide what you can sell, to whom and where. SellOrchard gives you the controls; the legal decisions stay with you.

  • Age gate
  • ID checks
  • Region rules
  • Excise settings
  • Adult signature

What regulated sellers deal with

More rules, fewer platforms that allow you

  • Proving age

    A tick box may be enough in one place; another expects an ID check before anything ships.

  • Rules by region

    A product you can ship to one state may be banned in the next.

  • Excise on top of tax

    Some excise is a percentage, some is per unit, some is per millilitre — and it varies by destination.

  • Payment providers say no

    Many mainstream processors and pay-later providers don’t accept age-restricted goods.

How SellOrchard helps

Seven controls, each configured on its own

Most of these are part of the age-verification toolkit on Compliance plans; payments and themes are separate features. Each block names its feature.

Age gate & checkout confirmation

Part of Age verification

Ask before they enter, confirm before they pay

A storefront age gate and a checkout confirmation, with your own minimum age and wording.

  • Minimum age you set (21 by default)
  • Editable gate text: title, message, button labels and the denied message
  • A required “I confirm I am 21 or older” tick box at checkout
Explore Age verificationCompliance plans, or the Age Verification add-on

ID checks

Part of Age verification

Hold orders until ID is approved

Ask new customers for a photo of their ID (and optionally a selfie) and hold their orders until it’s approved.

  • Automatic check with staff review for anything uncertain
  • Orders released once the customer is verified
  • ID photos deleted a set number of days after the decision (30 by default)
  • Monthly automatic checks: 50 / 250 / 1,000 on Compliance Basic / Pro / Advanced
Explore Age verificationCompliance plans, or the Age Verification add-on (50 checks/month)

Region & product sales rules

Part of Age verification

Block what can’t go where

Rules stop chosen products, categories or brands being shipped to chosen countries or regions.

  • Apply a rule to all products, categories, products or brands
  • Target whole countries or listed regions within them
  • Your own checkout message, e.g. “{product} can’t be shipped to {place}”
Explore Age verificationCompliance plans

Excise tax settings

Part of Age verification

Excise calculated at checkout

Add excise rules by country and region, applied to all products or chosen categories.

  • Percentage of the item price, a fixed amount per unit, or per millilitre
  • Per-ml excise uses each variant’s liquid volume
  • Shown as its own line and included in tax reports
Explore Age verificationCompliance Pro and Compliance Advanced

Adult-signature delivery

Part of Age verification

Signature on delivery, when it’s required

Offer adult-signature delivery as an option, or require it on every order, with an optional fee.

  • Off, optional or always
  • Your own label and fee
  • Flagged on the order for the shipping team
Explore Age verificationCompliance plans

Specialist gateways

Part of Checkout & payments

Connect a processor that accepts your category

Connect your own merchant account — including NMI, which many high-risk merchants use through their bank — alongside Authorize.net and other gateways.

  • Your own processor account; money goes straight to you
  • A warning when you switch on pay-later providers, which often forbid age-restricted goods
  • Gateway onboarding help on Compliance Advanced

Warnings & notices

Part of Themes

Required warnings on every page

The Cloud theme includes a fixed compliance bar and an adults-only notice section for the warning text your rules require.

  • A compliance bar that is a fixed warning, not a rotating promotion
  • Warning notice on product pages, and specifications instead of lifestyle copy
  • Product-focused starter copy with no health claims

Worked example

A first order at Northline Supply

An illustrative age-restricted store. The settings shown are examples, not recommendations for any jurisdiction. Names and figures are made up for illustration.

  1. First visit

    Age gate

    The visitor is asked “Are you 21 or older?” before seeing the store.

    Age gate
  2. Checkout

    A blocked line

    One item can’t be shipped to the region entered; checkout shows the store’s message and the rest of the cart continues.

    Sales rules
  3. Checkout

    Excise and signature

    Per-ml excise for the destination appears as its own line, and adult-signature delivery is added because the store sets it to “always”.

    Excise · Signature
  4. After payment

    ID check

    As a first-time customer he uploads ID and a selfie; the order is held while the automatic check runs.

    ID checks
  5. Minutes later

    Released

    The check is approved, the customer is marked verified, the order is released for fulfilment and the photos are scheduled for deletion.

    ID checks

Recommended setup

A theme with notices built in and a Compliance plan

Matched to the controls your rules call for.

Recommended theme

Cloud

Cloud is the first-party theme for age-restricted stores: dark with a neon accent, styled for the age gate, with a compliance bar and adults-only notices.

  • Compliance warning bar on every page
  • Age-gate styling
  • Specs-friendly product pages (strength, capacity, flavour)

Recommended plan

Compliance Pro

$99/ month

Compliance Pro includes excise tax settings and 250 automatic ID checks a month, on top of everything in Pro.

Why this plan

  • Age gate & checkout age verification
  • 250 ID checks a month
  • Region & product sales rules
  • Excise tax settings
  • Specialist payment gateways

Compliance Basic ($49/month) covers the age toolkit and sales rules for smaller stores. Selling only a few age-restricted items on a standard plan? The Age Verification add-on ($20/month) adds the age gate, checkout age checks and 50 ID checks a month.

Compare all plansNo transaction fees from SellOrchard

FAQ

Frequently asked questions

Does SellOrchard make my store legally compliant?

No. SellOrchard provides tools you configure — age gate, ID checks, sales rules, excise and signature options. Which rules apply, and how you set them, is your responsibility. Take legal advice for your products and markets.

What happens to customers’ ID photos?

They are stored privately and deleted a set number of days after the approve or reject decision — 30 by default, or straight away if you set it to 0. Staff can also delete them sooner.

Can I sell age-restricted items on a standard plan?

Yes, with the Age Verification add-on ($20/month): it adds the age gate, checkout age checks and 50 ID checks a month to a Basic, Pro or Advanced plan. Compliance plans include more checks and the specialist gateway options.

Can I use pay-later providers?

SellOrchard warns you when you switch them on, because providers such as Klarna, Afterpay and Affirm often forbid age-restricted goods. Check your provider’s terms; the decision is yours.

Can product copy include health claims?

SellOrchard’s Cloud theme starter copy avoids lifestyle and health claims, and the AI writing tools are told not to make them for Compliance stores. What you publish is your responsibility.

Set your rules before your first sale

Configure the age gate, sales rules and excise for your store on the free trial, then choose a Compliance plan.

No credit card needed to start.