Returns and exchanges

Turn on in Settings → Returns: Accept return requests, Return window (days from delivery), Approve requests automatically, reasons (tick ones needing a photo), what shoppers can ask for (refund, store credit, exchange), Restocking fee (0–50%, for chosen reasons, can be waived), who pays return shipping, and instructions shown after approval. Gift cards, digital items and products with "Can be returned" off can't be returned.

• Shoppers request from their order page; or create one yourself: order page → Create return (items, quantity, reason, what the customer wants).
• Returns (/returns): tabs Requested / Approved / Received / Refunded / Done / All. On a return: Approve or Reject return (reason emailed), Mark items received (condition + restock per item), Refund (suggested amount, edit, to original payment or store credit, shipping refund, waive fee) — or "Refund without the items" — or Close return for exchanges. Staff note and timeline included.